TERMS & CONDITIONS
If you have any questions relating to these terms and conditions, please contact us on info@coldchainfed.org.uk
Delivery
Our products are all digital; they will be emailed to you as soon as payment is received.
Payment
We offer several convenient ways for you to pay online via credit, debit card or invoice. If you wish for another payment method, then please contact us.
Your Order
After submitting an order via our website or over the phone, we will send you an order acknowledgement by email confirming receipt of your order and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.
Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order.
Acceptance of your order and the formation of a contract between us will take place when the goods you have ordered have been dispatched to you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with our cancellation and returns policy.
We reserve the right to not to supply goods and to cancel your order in the event of a pricing error.
Faulty goods
If your item has developed a fault after 30 days, but before the end of its warranty period you may be entitled to a warranty repair or replacement. Please contact us so that we can help resolve the issue.
Complaints
We make every effort to ensure that you will be satisfied with your purchase and that you receive the best possible experience when using our site and services. However, we recognise that sometimes things do go wrong. If you need to contact us to discuss an issue, please give us a call on 01189884468